EV Sales Advisor IV — High-Impact, Customer-First Wins

Watershed; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

Rivian is seeking a Sales Advisor IV in Washington DC to manage full customer relationships from lead to close, delivering a personalized purchase experience. The role involves educating customers through in-person interactions, demo drives, and follow-ups across multiple channels, while upholding Rivian’s values and culture.

The ideal candidate thrives in a fast-paced, high-velocity sales environment, is self-motivated, and focused on driving brand loyalty and conversion through exceptional

Qualifications

• 4+ years experience in Sales, Retail, Hospitality or similar fields
• 21 years of age or older
• High School Diploma or GED or equivalent
• Proven track record in a high-velocity sales cycle
• Experience in a fast-paced startup environment
• Experience using CRM systems (Salesforce preferred)
• Strong communication and collaboration skills in English
• Flexible schedule to support nights, weekends or holidays
• Willingness to travel for events/new market launches
• Microsoft Office or Google Workspace proficiency
• Comfortable operating large, high-performance vehicles and conducting demo drives
• Ability to work in a team or independently
• Valid driver’s license with acceptable MVR history
• Ability to obtain local sales licenses if applicable

Responsibilities

• Achieve or exceed monthly and quarterly sales targets and KPIs
• Ensure best-in-class customer experience at the location
• Qualify customers and tailor experiences to drive conversion
• Maintain in-depth knowledge of Rivian products and services
• Build a healthy sales pipeline with long-term customer relationships
• Support order confirmations and follow-ups to drive conversion
• Host retail activations and events to generate demand
• Solicit customer feedback for continuous improvement
• Stay informed on EV market trends to address objections
• Share best practices with teammates and leadership
• Perform keyholder duties and daily business recaps
• Provide guidance and feedback to fellow team members
• Resolve escalations promptly and communicate with relevant teams
• Communicate business trends and opportunities to leadership
• Monitor customer sentiment and coaching for performance
• Take on additional projects as requested by sales leadership

Skills

Sales experience

CRM experience

English proficiency

Communication skills

Flexible schedule

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Teams

Google Workspace

Job description

Rivian is seeking a Sales Advisor IV in Washington DC to manage full customer relationships from lead to close, delivering a personalized purchase experience. The role involves educating customers through in-person interactions, demo drives, and follow-ups across multiple channels, while upholding Rivian’s values and culture.

The ideal candidate thrives in a fast-paced, high-velocity sales environment, is self-motivated, and focused on driving brand loyalty and conversion through exceptional