EV Brand Experience Guide III — Customer Concierge

Rivian; Boise (ID); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health insurance

Job summary

Rivian is seeking a Product Guide III to be the face of the brand, delivering memorable customer experiences from initial contact to vehicle delivery. You will lead engaging demonstrations, tailor experiences to customer needs, and help drive brand objectives with a proactive, service-oriented mindset.

The role emphasizes expertise in products, POS/CRM tools, and a willingness to exceed expectations, including participating in events and community activities.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• Must be 18+ years old; 21+ to operate Rivian vehicle.

Responsibilities

• Welcome, engage, and educate customers with a positive, inclusive experience.
• Achieve KPIs: leads, lead capture rate, lead-to-drive rate, sales orders, NPS.

Skills

Customer service

Sales

Hospitality

Automotive

Education

High School Diploma or equivalent

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide III to be the face of the brand, delivering memorable customer experiences from initial contact to vehicle delivery. You will lead engaging demonstrations, tailor experiences to customer needs, and help drive brand objectives with a proactive, service-oriented mindset.

The role emphasizes expertise in products, POS/CRM tools, and a willingness to exceed expectations, including participating in events and community activities.