Brand Experience Lead, Customer Interactions

Rivian Automotive; Dallas (TX); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health, dental, vision insurance

Long-term disability insurance

401(k) plan

Employee stock purchase program

Job summary

Rivian Automotive is hiring a Product Guide III in Dallas, TX to be the face of the Rivian brand, delivering engaging experiences from initial engagement to vehicle delivery. The role emphasizes customer connection, brand loyalty, and an obsessive approach to delighting our community while meeting key performance indicators.

You will demonstrate product expertise, operate POS and CRM tools, and support events and demos, including potential drives and deliveries.

Qualifications

• 2+ years’ experience in customer service, automotive, field marketing, sales, education, or hospitality environment preferred.
• At least 18 years of age. Must be 21+ to operate Rivian vehicle.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; travel may be required.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace with the ability to learn new tools quickly.
• Must have a valid driver's license; clean driving record; MVR monitoring may apply.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within 90 days if applicable.

Responsibilities

• Welcome, engage, and educate customers, providing a positive experience for everyone who visits.
• Achieve key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and NPS/survey results.
• Engage with customers to tailor the experience including demonstrations and deliveries.
• Support brand initiatives: demand/lead generation, product deep-dives, gear demos, trip planning, and events.
• Maintain brand and product knowledge with ongoing training.
• Utilize POS and CRM tools to generate leads and enhance customer experience.
• Perform day-to-day operations including event production, display upkeep, and space maintenance.
• Uphold retail, hospitality, and vehicle presentation standards at all times.
• Take on additional projects as requested by leadership.

Skills

Customer service

POS usage

CRM software

Google Workspace

Flexible schedule

Driving eligibility

Communication

Education

High School Diploma

Tools

POS

CRM

Google Workspace

Job description

Rivian Automotive is hiring a Product Guide III in Dallas, TX to be the face of the Rivian brand, delivering engaging experiences from initial engagement to vehicle delivery. The role emphasizes customer connection, brand loyalty, and an obsessive approach to delighting our community while meeting key performance indicators.

You will demonstrate product expertise, operate POS and CRM tools, and support events and demos, including potential drives and deliveries.