EV Experience Guide III — Elevate Customer Moments

Rivian Automotive; San Diego (CA); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Benefits package

Job summary

Rivian is seeking a Product Guide III in San Diego to engagement with our community and deliver premium customer experiences. You will educate visitors, demonstrate vehicles, and support brand initiatives while leveraging POS and CRM tools to drive leads and sales.

The role requires a 2+ year track record in customer-facing roles, a valid driver’s license, and the ability to work 3-4 days per week (24-32 hours). Weekend availability is expected to ensure coverage for events and deliveries.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• Must be 21+ years of age to operate Rivian vehicles.
• High School Diploma or GED required.
• Flexible schedule including nights, weekends and/or holidays; ability to travel as needed.

Responsibilities

• Welcome, engage, and educate customers to deliver a positive, inclusive experience.
• Hit KPIs such as leads, lead capture rate, lead-to-drive rate, and customer experience (NPS & surveys).
• Engage with customers to tailor experiences including demonstrations and deliveries.
• Support brand initiatives including events, gear demos, and trip planning.
• Maintain brand and product knowledge through ongoing training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Handle day-to-day operations, events, and maintenance of the retail space; ensure premium presentation.
• Take on additional projects as directed by leadership.

Skills

Customer service

POS familiarity

CRM familiarity

Google Workspace

Driver’s license

Notary license

Food handling certification

English proficiency

Education

High School Diploma or GED

Tools

POS system

CRM software

Job description

Rivian is seeking a Product Guide III in San Diego to engagement with our community and deliver premium customer experiences. You will educate visitors, demonstrate vehicles, and support brand initiatives while leveraging POS and CRM tools to drive leads and sales.

The role requires a 2+ year track record in customer-facing roles, a valid driver’s license, and the ability to work 3-4 days per week (24-32 hours). Weekend availability is expected to ensure coverage for events and deliveries.