Brand Experience Guide III: Customer-Centric EV Events

Rivian-3; Miami (FL); On-site; USD 29,000 - 34,000; Full time

Job summary

Rivian is hiring a Product Guide III in Miami to act as the face of the brand, delivering memorable and engaging experiences. You will lead intuitive interactions that inspire loyalty, drive vehicle deliveries, and exceed customer expectations with an obsessive focus on customer delight.

The role emphasizes delivering demonstrations, managing lead generation, and maintaining premium retail standards while collaborating with cross-functional teams and attending events across the community.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• At least 18 years of age. Must be 21+ to operate any Rivian vehicle.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; travel may be required.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience; ensure needs are met and expectations are exceeded.
• Achieve KPIs such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and NPS results.
• Engage with Rivian customers to create individualized experiences including demonstrations and deliveries.
• Support brand initiatives including demand and lead generation, product deep-dives, gear demos, and events.
• Maintain high brand and product knowledge with ongoing training and courses.
• Utilize POS and CRM tools to generate leads and enhance customer experience.
• Perform daily operational duties including event support, store upkeep, and visual displays.
• Uphold retail and hospitality standards to keep locations premium.
• Take on additional projects as requested by leadership.

Skills

Customer service

Automotive

Sales

Field marketing

Education

Hospitality

Clean energy solutions

Education

High School Diploma

GED

Tools

POS

CRM

Job description

Rivian is hiring a Product Guide III in Miami to act as the face of the brand, delivering memorable and engaging experiences. You will lead intuitive interactions that inspire loyalty, drive vehicle deliveries, and exceed customer expectations with an obsessive focus on customer delight.

The role emphasizes delivering demonstrations, managing lead generation, and maintaining premium retail standards while collaborating with cross-functional teams and attending events across the community.