EV Charging Support Technician (Tier I)

Zero Impact Energy Group; Costa Mesa (CA); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Job summary

Zero Impact Solutions is hiring a mid-level Customer Technical Support Specialist based in Costa Mesa, CA to serve as the lead liaison for customer communications and status reporting on our EV charging platform. You will work closely with Engineering and Sales to meet project milestones and provide expert technical guidance.

The role requires 3+ years in technical customer support, strong communication skills, and the ability to travel for on-site visits when necessary.

Qualifications

• Minimum 3+ years of customer technical support experience.
• Ability to diagnose problems beyond basics and with some mechanical insight.

Responsibilities

• Coordinate 24/7 coverage scheduling for EVOLV platform.
• Serve as frontline support for tickets including Billing, accounts and charging issues.
• Collaborate with Engineering to understand EV charging protocols (OCPP/OCPI).
• Travel to field for hands-on support with high-value customers as needed.
• Prepare reports and dashboards tracking KPIs and trends.

Skills

Customer support

Technical diagnostics

Analytical thinking

Attention to detail

Job description

Zero Impact Solutions is hiring a mid-level Customer Technical Support Specialist based in Costa Mesa, CA to serve as the lead liaison for customer communications and status reporting on our EV charging platform. You will work closely with Engineering and Sales to meet project milestones and provide expert technical guidance.

The role requires 3+ years in technical customer support, strong communication skills, and the ability to travel for on-site visits when necessary.