EVSE Support Specialist - Tier I (In-Person)

Zero Impact Energy; Irvine (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Job summary

Zero Impact Solutions in Costa Mesa, CA seeks a mid-level Customer Technical Support Specialist to serve as the lead liaison for client communications and ticket resolution. The role requires in-depth knowledge of EV charging systems, strong verbal and written skills, and the ability to coordinate with engineering and sales to meet project milestones.

You will provide frontline support for billing, account management, and charging hardware/software issues, with occasional field visits to assist

Qualifications

• Must have 3+ years of customer technical support experience with technical problem solving.
• Technical/diagnostic ability expected along with basic mechanical skills.
• Flexible schedule; some coverage requirements may arise.

Responsibilities

• Coordinate scheduling between service providers and internal team to maintain 24/7 coverage for EVOLV Charging platform.
• Provide frontline support for customer inquiries, resolving tickets related to billing, account management, and charging hardware/software.
• Collaborate with engineering to understand EV charging ecosystem and industry protocols (OCPP, OCPI).
• Occasionally travel to field for hands-on technical support to key customers.
• Communicate with Sales, Marketing, and Engineering to stay aligned on product features and standards.
• Serve as escalation point for complex technical issues and guide resolution.
• Develop and maintain technical training plans and a knowledge base for the team.
• Prepare regular KPIs and reports on ticket volume, categories, and resolution times.

Skills

Technical support

Analytical ability

Detail oriented

Job description

Zero Impact Solutions in Costa Mesa, CA seeks a mid-level Customer Technical Support Specialist to serve as the lead liaison for client communications and ticket resolution. The role requires in-depth knowledge of EV charging systems, strong verbal and written skills, and the ability to coordinate with engineering and sales to meet project milestones.

You will provide frontline support for billing, account management, and charging hardware/software issues, with occasional field visits to assist