EV Charger Support Engineer

ChargeTronix; Fountain Valley (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Job summary

ChargeTronix in Costa Mesa, CA, seeks an EV Charger Technical Support Specialist to diagnose and repair DC chargers, assist field technicians, and manage customer tickets.

You will collaborate with engineering and sales to resolve complex issues, provide clear instructions, and support customers throughout installation and maintenance. Travel domestically as needed to sites and training sessions.

Qualifications

• Bachelor’s degree in electrical engineering, computer engineering, power electronics or related field preferred but not required.
• Strong understanding of hardware and PCB functionality.
• Hands-on experience with low voltage components (12v/24v power supplies, breadboards, CM boards, x86s, RAM, SSD cards).
• Proven experience in technical support or field service, preferably in the EV industry.
• Strong understanding of electrical systems including AC/DC power distribution, wiring diagrams, and root cause analysis.
• Proficiency in using diagnostic tools for troubleshooting electronic devices, networking, software and hardware.
• Basic knowledge of Linux OS and networks.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• Customer-focused attitude with a passion for providing exceptional service.
• Ability to work independently and prioritize tasks in a dynamic environment.

Responsibilities

• Provide prompt and courteous technical support to customers via written and verbal communication.
• Diagnose technical issues with EV charging equipment remotely.
• Assist customers and field technicians with installation, configuration, diagnosis, and software updates.
• Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system; create troubleshooting guides.
• Collaborate with engineering, product management, and sales to elevate complex issues and contribute to product improvements.
• Work independently and meet deadlines.
• Willingness to travel domestically.

Skills

Technical troubleshooting

Electrical systems

Customer service

Communication

Education

Bachelor's degree in electrical/computer engineering or related

Tools

Diagnostic tools

Job description

ChargeTronix in Costa Mesa, CA, seeks an EV Charger Technical Support Specialist to diagnose and repair DC chargers, assist field technicians, and manage customer tickets.

You will collaborate with engineering and sales to resolve complex issues, provide clear instructions, and support customers throughout installation and maintenance. Travel domestically as needed to sites and training sessions.