EV Charging Support Specialist — Tier I

Zero Impact Energy; Costa Mesa (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Job summary

Zero Impact Solutions in Costa Mesa, CA, seeks a mid-level customer support specialist focused on EV charging (EVSE/OCPP). You will coordinate frontline support, manage tickets, and partner with engineering and sales to keep milestones on track.

This in-person role runs 9:00–18:00, Monday–Friday, requires 3+ years in technical support, strong communication, and hands-on problem solving. Opportunities for advancement and training are available.

Qualifications

• Must have technical/diagnostic ability and analytical skills.
• 3+ years of customer technical support experience.
• Flexible schedule with potential coverage for team.
• Excellent attention to detail and problem-solving abilities.

Responsibilities

• Coordinate scheduling to ensure 24/7 coverage for EV charging platform support.
• Respond to customer inquiries and resolve tickets related to billing, accounts, and charging issues.
• Collaborate with engineering to understand EV charging protocols (OCPP, OCPI) and service impact.
• Travel occasionally for hands-on technical support with key customers.
• Produce reports and dashboards tracking KPIs like ticket volume and customer satisfaction.
• Act as escalation point for complex technical issues and provide guidance to the team.
• Develop and maintain technical training plans and a knowledge base for the team.

Skills

Technical diagnostics

Analytical skills

Attention to detail

Customer support

Job description

Zero Impact Solutions in Costa Mesa, CA, seeks a mid-level customer support specialist focused on EV charging (EVSE/OCPP). You will coordinate frontline support, manage tickets, and partner with engineering and sales to keep milestones on track.

This in-person role runs 9:00–18:00, Monday–Friday, requires 3+ years in technical support, strong communication, and hands-on problem solving. Opportunities for advancement and training are available.