EV Charging Field Technician II

Rivian; Plymouth Charter Township (MI); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Plan

Health, dental, vision Insurance

Paid vacation

Paid sick leave

Life and disability insurance

Job summary

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation, and maintenance across its Energy & Charging portfolio. You will provide on-site service for EVSE, energy storage, PV, and other distributed energy systems, working with internal and external stakeholders to meet SLAs.

Requirements include 1–2 years in high/medium/low voltage service, IoT concepts, and ability to read schematics.

Qualifications

• High school diploma or state-recognized GED; related trade certifications is a plus.
• 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries.
• Familiarity with IoT networking concepts.
• Ability to read and understand design schematics, construction documents, and technical repair guides.
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions.
• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
• Ability to work in a variety of environments, including, but not limited to: Climbing ladders/scaffolds/high-lift equipment; Outdoors and indoors, night or day, during hot, cold, or inclement weather; Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone; Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods; Ability to carry/move tools and equipment up to 60 lbs. unassisted; Minimum age of 21; No driving related suspensions or revocation of Driver License (within a 3-5 year period); Ability to read and speak fluent English; No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle; Will be subject to continuous Motor Vehicle Record (MVR) monitor

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment
• Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders' opportunities for optimization and improvement
• Identify, troubleshoot, and resolve issues impacting Rivian's energy assets
• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian's operating systems
• Committed and flexible to travel both in and out of home-market service territory
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
• Demonstrate Rivian's brand, mission, and purpose to customers through relevant human skills
• Perform additional responsibilities as assigned
• Ability to properly document repairs completed and in process
• Additional plant support, including travel, may be required depending on business need

Skills

Customer service

Time management

Communication

Reading schematics

Diagnostics with meters

Travel readiness

Education

High school diploma or GED

Tools

Digital multi-meter

Power meter

Laptop/tablet

Job description

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation, and maintenance across its Energy & Charging portfolio. You will provide on-site service for EVSE, energy storage, PV, and other distributed energy systems, working with internal and external stakeholders to meet SLAs.

Requirements include 1–2 years in high/medium/low voltage service, IoT concepts, and ability to read schematics.