EV Charging Field Technician II: Onsite Energy Systems

Rivian; Grand Rapids (MI); On-site; USD 37,000 - 42,000; Full time

Job summary

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation, and maintenance across our Energy & Charging portfolio. You will provide on-site service for EVSE, energy storage, PV, and other distributed energy systems, working with stakeholders to ensure quality and reliability.

The role requires travel, the ability to work overtime, and strong diagnostic capabilities, with a focus on safety, documentation, and customer engagement in diverse environments.

Qualifications

• 1-2 years of experience servicing high, medium, and low voltage system components in automotive, energy, or related industries
• Familiarity with IoT networking concepts
• Ability to read and understand design schematics, construction documents, and technical repair guides
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
• Proficiency with spreadsheets, word processing, and other computer-based applications

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment
• Collaborate across internal and external stakeholders to meet SLAs and Rivian benchmarks
• Evaluate installation, configuration, and operation of integrated systems for optimization
• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
• Document all service-related activities in Salesforce and Rivian systems
• Travel as needed within and outside home-market service territory

Skills

Customer service

Time management

Troubleshooting

Reading schematics

Education

High school diploma or GED

Tools

Digital multimeter

Power meter

Laptop/tablet

Job description

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation, and maintenance across our Energy & Charging portfolio. You will provide on-site service for EVSE, energy storage, PV, and other distributed energy systems, working with stakeholders to ensure quality and reliability.

The role requires travel, the ability to work overtime, and strong diagnostic capabilities, with a focus on safety, documentation, and customer engagement in diverse environments.