Estimator - Auto Repair Damage & Customer Experience

Boyd Group; Paducah (KY); On-site; USD 63,000 - 77,000; Full time

Job summary

Boyd Group in Paducah, KY is seeking an Estimator to deliver exceptional customer experience by creating accurate vehicle repair estimates, coordinating repair needs, and communicating with customers and insurers throughout the process. The role supports repair planning and KPI achievement in a busy facility.

The ideal candidate will have at least 1 year of DRP experience, a High School diploma, basic computer skills, a valid driver’s license, and a willingness to complete I-CAR training; daily

Qualifications

• Experience in customer-facing roles or insurance repair coordination is a plus.
• Must have basic computer skills and be able to navigate digital records.
• 1+ year experience with DRP processes or repair estimation is preferred.

Responsibilities

• Document and update all customer interactions accurately.
• Provide information and guidance through the repair process for customers and insurers.
• Ensure compliance with DRP requirements and WOW operating procedures.

Skills

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

Tools

I-CAR Training

Job description

Boyd Group in Paducah, KY is seeking an Estimator to deliver exceptional customer experience by creating accurate vehicle repair estimates, coordinating repair needs, and communicating with customers and insurers throughout the process. The role supports repair planning and KPI achievement in a busy facility.

The ideal candidate will have at least 1 year of DRP experience, a High School diploma, basic computer skills, a valid driver’s license, and a willingness to complete I-CAR training; daily