Estimator: Collision Repair & Customer Experience Lead

Mobile Auto Solutions, LLC; Virginia Beach (VA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Dental & Vision Insurance Day

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses included

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Virginia Beach, VA, is seeking an Estimator to enhance customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurers. You will document interactions, ensure insurance requirements are met, and work with the team to hit shop KPIs.

Ideal candidates have a high school diploma, basic computer skills, DRP experience, and a willingness to complete I-CAR training. Valid driver’s license required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document every customer interaction with details.
• Provide accurate information guiding customers through repair.
• Ensure compliance with insurance client requirements and processes.
• Collaborate in daily production walks with management.
• Support team and participate in monthly safety meetings.
• Maintain KPI performance and uphold WOW values.
• Attend training and workshops as required.

Skills

Customer service

Basic Computer Skills

DRP compliance

I-CAR Training

Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Virginia Beach, VA, is seeking an Estimator to enhance customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurers. You will document interactions, ensure insurance requirements are met, and work with the team to hit shop KPIs.

Ideal candidates have a high school diploma, basic computer skills, DRP experience, and a willingness to complete I-CAR training. Valid driver’s license required.