Collision Repair Estimator: Lead Customer Experience

Gerber Collision & Glass; Virginia Beach (VA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid Holidays

Medical Insurance Day 1

401(k) with company match

Continuing Education Opportunities

Uniform stipend

Job summary

Gerber Collision & Glass in Virginia Beach is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repair needs with customers and insurance providers.

The Estimator will document interactions, ensure adherence to DRP programs, and play a key role in achieving KPIs with the support of our experienced team. I-CAR training and a valid driver’s license are required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Communicate all customer requests and needs to appropriate team members
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values: Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Virginia Beach is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repair needs with customers and insurance providers.

The Estimator will document interactions, ensure adherence to DRP programs, and play a key role in achieving KPIs with the support of our experienced team. I-CAR training and a valid driver’s license are required.