Auto Repair Estimator - Customer-Focused & KPI-Driven

Gerber Collision & Glass; Mechanicsville (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Gerber Collision & Glass in Mechanicsville, VA seeks an Estimator to deliver an outstanding customer experience by creating accurate estimates and coordinating repairs with customers and insurers.

The role involves assessing vehicle damage, documenting needed repairs, and communicating progress to all stakeholders. A high school diploma and at least 1 year of experience are required; I-CAR training and a valid driver's license are preferred.

Qualifications

• Knowledge of repairs and OE guidelines.
• Minimum of 1 year experience in a similar role.
• Awareness of DRP processes and insurance requirements.
• Proficient in documenting and communicating repair status.

Responsibilities

• Document and update customer interactions accurately.
• Provide timely information to customers and insurers.
• Guide customers through the repair process and ensure service excellence.
• Coordinate with team to meet KPIs and repair planning.
• Attend safety meetings and trainings as required.

Skills

Basic Computer Skills

Insurance claim knowledge

Customer service orientation

Effective communication

Education

High School Diploma or equivalent

I-CAR Training (preferred)

Valid Driver's License

Job description

Gerber Collision & Glass in Mechanicsville, VA seeks an Estimator to deliver an outstanding customer experience by creating accurate estimates and coordinating repairs with customers and insurers.

The role involves assessing vehicle damage, documenting needed repairs, and communicating progress to all stakeholders. A high school diploma and at least 1 year of experience are required; I-CAR training and a valid driver's license are preferred.