Collision Estimator & Customer Experience Lead

Mobile Auto Solutions, LLC; Wayne (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Insurance Day 1

401(k) match

Short-Term Disability

Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass seeks an Estimator to deliver exceptional customer experiences by creating repair estimates, coordinating vehicle repairs and communicating with customers and insurers throughout the process. The estimator assesses damage, documents required repairs and collaborates with the team to hit KPIs.

Candidates should have a High School diploma, minimum 1 year DRP experience, and be willing to complete I-CAR training; a valid license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update customer interactions and repair plans
• Guide customers through the repair process and ensure excellent service
• Ensure compliance with insurance requirements and processes
• Communicate with team about customer requests and needs
• Participate in daily production walks with Management
• Support team members as needed
• Attend training and staff meetings as required
• Maintain store KPIs and uphold core values (Honesty, Integrity, Respect)

Skills

Awareness of where to look for answers

Basic computer skills

DRP experience

I-CAR training willingness

Valid driver’s license

Education

High school diploma or equivalent

Job description

Gerber Collision & Glass seeks an Estimator to deliver exceptional customer experiences by creating repair estimates, coordinating vehicle repairs and communicating with customers and insurers throughout the process. The estimator assesses damage, documents required repairs and collaborates with the team to hit KPIs.

Candidates should have a High School diploma, minimum 1 year DRP experience, and be willing to complete I-CAR training; a valid license is required.