Estimator: Collision Repair & Customer Experience Lead

True2Form Collision Repair Centers, LLC; Ohio; On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Health insurance on day 1

401(k) with company match

Paid holidays

Education opportunities

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experience by creating accurate estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process.

The role emphasizes aligning with team KPIs, maintaining documentation, and ensuring DRP compliance, while supporting the shop's WOW operating standards and ongoing training opportunities.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Repairs & OE Guidelines

DRP Compliance

Problem Solving

Education

High School Diploma or equivalent

I-CAR Training (willing)

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experience by creating accurate estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process.

The role emphasizes aligning with team KPIs, maintaining documentation, and ensuring DRP compliance, while supporting the shop's WOW operating standards and ongoing training opportunities.