Collision Estimator - Customer Experience Leader

Hansen Collision, Inc.; Livonia (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company  

Employer Paid Short-Term Disability &

Continuing Education Opportunities

Free Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repairs. You will communicate with customers and insurance companies, assess vehicle damage, and document required repairs to support our KPIs.

You will collaborate with the team to ensure accurate information, adherence to DRP processes, and a smooth repair journey from intake to completion, upholding WOW standards.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP's.
• Minimum of 1 year experience required.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Knowledge of Repairs and OE Guidelines

Attention to detail

Customer-focused communication

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repairs. You will communicate with customers and insurance companies, assess vehicle damage, and document required repairs to support our KPIs.

You will collaborate with the team to ensure accurate information, adherence to DRP processes, and a smooth repair journey from intake to completion, upholding WOW standards.