Estimator - Collision Repair & Customer Experience Leader

Gerber Payroll Services, Inc.; Normal (IL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Parental Leave

Medical, Dental & Vision Insurance

401(k) Match

Life Insurance

Job summary

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer service while creating estimates and coordinating repair needs. You will document communications with customers and insurance companies, assess vehicle damage, and ensure adherence to DRP and WOW guidelines.

The role requires basic computer skills, a valid driver’s license, and at least 1 year of experience. Join a team focused on top-tier customer experience, ongoing training, and strong KPI performance.

Qualifications

• Basic computer skills required.
• DRP compliance knowledge.
• Willingness to complete I-CAR training.

Responsibilities

• Document and update customer interactions accurately.
• Provide accurate information guiding customers through the repair process.
• Coordinate with insurance clients and departments to meet requirements.
• Participate in production walks with management and support the team.
• Maintain KPIs and uphold company values of honesty, integrity and respect.

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Driver's License

1 Year Experience

Education

High School Diploma

Job description

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer service while creating estimates and coordinating repair needs. You will document communications with customers and insurance companies, assess vehicle damage, and ensure adherence to DRP and WOW guidelines.

The role requires basic computer skills, a valid driver’s license, and at least 1 year of experience. Join a team focused on top-tier customer experience, ongoing training, and strong KPI performance.