Collision Estimator & Customer Experience Lead

Boyd Group; Wyoming (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Holidays

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company “

Continuing Education Opportunities

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating precise vehicle repair estimates and coordinating repairs with customers and insurance companies. You will assess damage, document repairs, and drive alignment with the team to achieve KPIs.

The role emphasizes thorough communication, adherence to DRP requirements, and collaboration with management in a dynamic collision and glass service environment.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s minimum 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s Minimum of 1-year

Must be willing to complete I-CAR    

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating precise vehicle repair estimates and coordinating repairs with customers and insurance companies. You will assess damage, document repairs, and drive alignment with the team to achieve KPIs.

The role emphasizes thorough communication, adherence to DRP requirements, and collaboration with management in a dynamic collision and glass service environment.