Estimator: Collision & Glass – Customer Experience Lead

Boyd Group; Chesapeake (VA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Annual PTO plans

Paid parental leave for full-time

6 paid holidays annually

Medical, Prescription Drug, Dental & 1

401(k) Retirement Plan with company 
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Employer Paid Short-Term Disability &

Additional Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses provided annually

Uniform stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs, communicating with customers and insurance companies throughout the process.

The role requires knowledge of repairs and OE guidelines, basic computer skills, and DRP compliance, with potential I-CAR training and a valid driver’s license. Join a team focused on performance and customer success.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs, communicating with customers and insurance companies throughout the process.

The role requires knowledge of repairs and OE guidelines, basic computer skills, and DRP compliance, with potential I-CAR training and a valid driver’s license. Join a team focused on performance and customer success.