Estimator - Collision Repair & Customer Experience

Gerber Collision (Wisconsin), Inc; Kenosha (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

PTO

Parental Leave

6 Holidays

Health Insurance from Day 1

401(k) with company match

Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences while creating accurate estimates and coordinating repair needs with customers and insurers. You will document damage, determine parts replacement, and work with the team to meet KPIs throughout the repair process.

The role requires knowledge of OE guidelines, a high school diploma, and at least 1 year of experience, plus a willingness to complete I-CAR training and a valid driver’s license.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Basic Computer Skills

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Job description

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences while creating accurate estimates and coordinating repair needs with customers and insurers. You will document damage, determine parts replacement, and work with the team to meet KPIs throughout the repair process.

The role requires knowledge of OE guidelines, a high school diploma, and at least 1 year of experience, plus a willingness to complete I-CAR training and a valid driver’s license.