Estimator - Collision Repair & Glass Excellence

Boyd Group Services; Franklin (TN); Sur place; USD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Annual PTO

Paid Parental Leave

6 paid holidays

Insurance Day 1

401(k) Retirement Plan

Short-Term Disability

Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Résumé du poste

Gerber Collision & Glass is seeking an Estimator to deliver a superior customer experience by coordinating vehicle repairs, communicating with customers and insurance companies, and documenting damage assessments. The estimator ensures repairs align with OE guidelines and DRP requirements while supporting the team to meet KPIs.

The role requires knowledge of repairs, a high school diploma, and a willingness to complete I-CAR training, with a valid driver’s license.

Qualifications

• Knowledge of repairs and OE guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsabilités

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Connaissances

Basic Computer Skills

I-CAR Training

DRP Compliance

Formation

High School Diploma or equivalent

Description du poste

Gerber Collision & Glass is seeking an Estimator to deliver a superior customer experience by coordinating vehicle repairs, communicating with customers and insurance companies, and documenting damage assessments. The estimator ensures repairs align with OE guidelines and DRP requirements while supporting the team to meet KPIs.

The role requires knowledge of repairs, a high school diploma, and a willingness to complete I-CAR training, with a valid driver’s license.