Estimator — Auto Repair & Customer Experience

Gerber Collision & Glass; Madison (AL); In loco; USD 42.000 - 68.000; Tempo pieno

Descrizione del lavoro

Gerber Collision & Glass in Madison, AL is seeking an Estimator to deliver exceptional customer experiences while creating repair estimates and coordinating repair needs for customers, including insurance communications. The role emphasizes accurate damage assessment, parts replacement planning, and alignment with shop KPIs.

Qualifications include a high school diploma or equivalent, DRP experience, basic computer skills, and a valid driver’s license. I-CAR training readiness is preferred.

Competenze

• Basic computer proficiency and data entry skills.
• Understanding of DRP processes and minimum 1 year experience.
• Willingness to complete I-CAR training.
• Valid driver’s license required.

Mansioni

• Document and update every customer interaction with pertinent details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Communicate customer requests to appropriate team members.
• Participate in daily production walks with Management.
• Attend Health & Safety and staff meetings as required.

Conoscenze

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver’s License

Awareness of where to look for answers

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Gerber Collision & Glass in Madison, AL is seeking an Estimator to deliver exceptional customer experiences while creating repair estimates and coordinating repair needs for customers, including insurance communications. The role emphasizes accurate damage assessment, parts replacement planning, and alignment with shop KPIs.

Qualifications include a high school diploma or equivalent, DRP experience, basic computer skills, and a valid driver’s license. I-CAR training readiness is preferred.