Collision Estimator: Drive Repairs & Customer Experience

Boyd Group Services; Birmingham (AL); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid holidays

Medical, Prescription Drug, Dental & V

401(k) with company match

Disability & Life Insurance

Continuing Education

Uniform stipend

Bonus opportunities

Job summary

Gerber Collision & Glass in Birmingham, AL is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs with customers and insurance companies.

You will document interactions, guide customers through the repair process, and ensure compliance with DRP requirements and WOW Operating Ways. A knowledge of OE guidelines, basic computer skills, and I-CAR training readiness are preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Gerber Collision & Glass in Birmingham, AL is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs with customers and insurance companies.

You will document interactions, guide customers through the repair process, and ensure compliance with DRP requirements and WOW Operating Ways. A knowledge of OE guidelines, basic computer skills, and I-CAR training readiness are preferred.