Estimator, Collision Repair & Customer Experience

Gerber Collision & Glass; Town of Plover (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

PTO

Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company

Employer Paid Short-Term Disability

Life Insurance

Continuing Education Opportunities

Glasses allowance

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to provide exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs. You will document communications, inform insurance partners, and guide customers through the repair process with attention to OE guidelines and DRP compliance.

The role requires at least 1 year of experience, a high school diploma or equivalent, and a valid driver’s license. I-CAR training will be completed as part of the role.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1 year experience
• Willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update customer interactions with repair details
• Provide accurate information guiding customers through the repair process
• Ensure compliance with DRP requirements and insurance processes
• Participate in daily production walks and team meetings
• Maintain KPI performance and support team members

Skills

Basic Computer Skills

DRP compliance awareness

Education

High School Diploma or equivalent

I-CAR Training willingness

Job description

Gerber Collision & Glass is hiring an Estimator to provide exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs. You will document communications, inform insurance partners, and guide customers through the repair process with attention to OE guidelines and DRP compliance.

The role requires at least 1 year of experience, a high school diploma or equivalent, and a valid driver’s license. I-CAR training will be completed as part of the role.