Estimator - Auto Collision Repair & Insurance Liaison

Holdings LLC; Pittsburgh (Allegheny County); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Insurance from Day 1

401(k) with company match

Short-term disability & life insurance

Voluntary life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while building precise damage appraisals and coordinating repair needs. You will communicate with customers and insurers, document repairs, and work with the team to meet KPIs and WOW standards.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and the ability to navigate DRP requirements.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI's by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Repair knowledge

Basic computer skills

DRP compliance (1 year)

Willing to do I-CAR training

Valid driver’s license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while building precise damage appraisals and coordinating repair needs. You will communicate with customers and insurers, document repairs, and work with the team to meet KPIs and WOW standards.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and the ability to navigate DRP requirements.