Estimator - Collision Repair Specialist

Holdings LLC; Franklin (TN); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Health insurance

401(k)

Disability insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating vehicle repairs with insurance companies. The role involves accurately assessing vehicle damage, documenting required repairs, and aligning with team KPIs to ensure efficient repair outcomes.

The position requires knowledge of OE guidelines, a high school diploma, and basic computer skills, with opportunities to participate in I-CAR training and advance within a

Qualifications

• Knowledge of Repairs and OE Guidelines required.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's; minimum 1 year experience.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate, timely information guiding customers through repair process.
• Ensure compliance with insurance client requirements and processes.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to appropriate team members.
• Maintain positive energy when greeting customers in person and on the phone.
• Understand insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend Health & Safety meetings and training sessions.

Skills

Documentation

Customer service

Communication

Insurance processes

I-CAR Training willingness

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating vehicle repairs with insurance companies. The role involves accurately assessing vehicle damage, documenting required repairs, and aligning with team KPIs to ensure efficient repair outcomes.

The position requires knowledge of OE guidelines, a high school diploma, and basic computer skills, with opportunities to participate in I-CAR training and advance within a