Estimator: Collision Repair & Insurance Liaison

Boyd Group; Mayfield Heights (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid holidays

Medical insurance from day 1

401(k) with company match

Life insurance

Continuing education opportunities

Job summary

Gerber Collision & Glass is hiring an Estimator to provide an exceptional customer experience by creating accurate repair estimates and coordinating repairs with customers and insurance companies. The role emphasizes clear communication, adherence to DRP and WOW standards, and collaboration with the management team to meet KPIs.

The estimator will assess vehicle damage, document required repairs, and ensure timely updates to customers throughout the repair process.

Qualifications

• High school diploma or equivalent required.
• Knowledge of repairs and OE guidelines.
• Basic computer skills and DRP awareness.

Responsibilities

• Document every customer interaction with accuracy and timeliness.
• Provide customers with accurate information and guide them through the repair process.
• Ensure compliance with insurance client requirements and WOW Operating Ways.
• Communicate customer requests to the team and support production walks.

Skills

Customer communication

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Tools

I-CAR Training

Valid Driver’s License

Job description

Gerber Collision & Glass is hiring an Estimator to provide an exceptional customer experience by creating accurate repair estimates and coordinating repairs with customers and insurance companies. The role emphasizes clear communication, adherence to DRP and WOW standards, and collaboration with the management team to meet KPIs.

The estimator will assess vehicle damage, document required repairs, and ensure timely updates to customers throughout the repair process.