Estimator - Auto Collision & Customer Experience

True2Form Collision Repair Centers, LLC; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance

401(k) Plan

Disability & Life Coverage

Continued Education

Job summary

Gerber Collision & Glass is seeking an Estimator to create accurate vehicle damage estimates, coordinate repair needs, and maintain clear communication with customers and insurers throughout the repair process. You will contribute to achieving the shop's KPIs by collaborating with the management team and other technicians.

The role emphasizes delivering exceptional customer experiences, leveraging OE guidelines, and ensuring adherence to DRP requirements while maintaining timely updates and

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License Required.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPIs by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Job description

Gerber Collision & Glass is seeking an Estimator to create accurate vehicle damage estimates, coordinate repair needs, and maintain clear communication with customers and insurers throughout the repair process. You will contribute to achieving the shop's KPIs by collaborating with the management team and other technicians.

The role emphasizes delivering exceptional customer experiences, leveraging OE guidelines, and ensuring adherence to DRP requirements while maintaining timely updates and