Estimator - Auto Collision & Glass Repair

Boyd Group Services; Angel Run (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Gerber Collision & Glass is looking for an Estimator to deliver an exceptional customer experience by creating accurate repair estimates, coordinating repair needs, and communicating with customers and insurers throughout the process. You will document vehicle damage, determine parts and repairs, and align with the team to meet facility KPIs.

You will participate in daily production walks, support team members, and stay compliant with DRPs and insurance programs.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRPs (min 1 year).

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRPs (min 1 year)

Valid Driver's License

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Job description

Gerber Collision & Glass is looking for an Estimator to deliver an exceptional customer experience by creating accurate repair estimates, coordinating repair needs, and communicating with customers and insurers throughout the process. You will document vehicle damage, determine parts and repairs, and align with the team to meet facility KPIs.

You will participate in daily production walks, support team members, and stay compliant with DRPs and insurance programs.