Estimator Apprentice: Grow Into a Lead Collision Estimator

Gerber Collision & Glass; Orland Park (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Health insurance from Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator in Training to learn how to diagnose and prepare estimates for repair under company guidelines. You will work closely with an Estimator and communicate value to customers, aiming for a high sales closure rate.

The role requires a high school diploma, customer service experience, and 16 I-CAR units within 12 months. On-site training and a supportive team environment are provided.

Qualifications

• High school diploma or GED required.
• Must complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience preferred.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greet customer at repair drop off and build rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs.
• Uploads photos and notes to CCC One with arrival time.
• Notifies production that vehicle has arrived and places in production queue.
• Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to ensure windshield notations are correct and complete.
• Puts together final parts list.
• Uses Promise Date Calculator to set promise date.
• Calls customer to review estimate and promise date.
• Updates customer regularly per management standards.
• Participates in production meetings.
• Calls customers whose cars will be completed the next day.
• Schedules with customer.
• Follows up with technicians after teardown and adjusts estimate as needed.
• Assist insurance adjusters with damage reports and re-inspection teams.

Skills

Excellent communication

Computer literate

Microsoft Office knowledge

Decision making

Education

High school diploma/GED

16 I-CAR units within 12 months

4-6 years related experience

Photo-imaging software experience preferred

Job description

Gerber Collision & Glass is seeking an Estimator in Training to learn how to diagnose and prepare estimates for repair under company guidelines. You will work closely with an Estimator and communicate value to customers, aiming for a high sales closure rate.

The role requires a high school diploma, customer service experience, and 16 I-CAR units within 12 months. On-site training and a supportive team environment are provided.