Collision Estimator Apprentice: Training to Lead

Boyd Group Services; Commerce Charter Township (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Medical Insurance

401(k) Retirement Plan

Short-Term Disability

Life Insurance

Continuing Education Opportunities

Safety Glasses stipend

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Michigan is seeking an Estimator in Training to learn how to diagnose and prepare estimates for repair according to insurance partner and company guidelines. You will communicate value, support the sales process, and work closely with the Estimator to achieve a high closed sales ratio.

The role requires a high school diploma, 16 I-CAR units within 12 months, and customer service experience. On-site position with comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4–6 years related work experience; photo-imaging software experience preferred.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
• Uses Promise Date Calculator to set promise date. Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day. Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Skills

Excellent communication skills

MS Office proficiency

Sound judgement

Education

High school diploma / GED

16 I-CAR units within 12 months

4–6 years related work experience (preferred)

Tools

Photo-imaging software

Job description

Gerber Collision & Glass in Michigan is seeking an Estimator in Training to learn how to diagnose and prepare estimates for repair according to insurance partner and company guidelines. You will communicate value, support the sales process, and work closely with the Estimator to achieve a high closed sales ratio.

The role requires a high school diploma, 16 I-CAR units within 12 months, and customer service experience. On-site position with comprehensive benefits and opportunities for growth.