Collision Estimator Apprentice: Learn, Grow, Impact

Gerber Collision & Glass; Greenwood (IN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid holidays

Medical/Prescription/Dental & Vision

401(k)

Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator in Training to learn how to accurately diagnose and prepare estimates for repair in coordination with insurance partners and our guidelines. You will communicate value to customers, aiming for a high closed sales ratio.

You will support the estimator as you map damage, gather photos, and finalize parts lists while maintaining regular customer contact and teamwork with production.

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience; photo-imaging software experience preferred.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
• Uses Promise Date Calculator to set promise date. Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day. Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Skills

Excellent communication

Computer literate

Judgment/good decision-making

Education

High school diploma/GED

Tools

Photo-imaging software

Job description

Gerber Collision & Glass is seeking an Estimator in Training to learn how to accurately diagnose and prepare estimates for repair in coordination with insurance partners and our guidelines. You will communicate value to customers, aiming for a high closed sales ratio.

You will support the estimator as you map damage, gather photos, and finalize parts lists while maintaining regular customer contact and teamwork with production.