Escrow Assistant: Entry-Level Admin & Customer Care

First American; Sonoma (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American is hiring an Escrow Assistant in California to support the escrow process and provide excellent customer service in a branch setting. The role focuses on routine administrative duties, phone reception, and helping with opening orders, deposits, and post-closing follow-ups.

The position is entry level, with no prior experience required; candidates with a general office or public-facing background are encouraged to apply. MS Office skills are essential in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• No work experience required - entry level position.
• Experience dealing with the general public or office environment preferred.
• Proficiency with MS Office and strong customer service orientation.

Responsibilities

• Performs routine administrative duties to assist in the escrow process.
• Answers phones, greets customers, places calls and follows up on information needed for escrow closings.
• Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files.

Skills

MS Office Suite

Customer service

Detail orientation

Verbal/written communication

Problem solving

Multi-tasking

Time management

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

First American is hiring an Escrow Assistant in California to support the escrow process and provide excellent customer service in a branch setting. The role focuses on routine administrative duties, phone reception, and helping with opening orders, deposits, and post-closing follow-ups.

The position is entry level, with no prior experience required; candidates with a general office or public-facing background are encouraged to apply. MS Office skills are essential in a fast-paced environment.