Associate Escrow Assistant

First American; Villa Grande (CA); On-site; USD 50,660,000 - 67,509,000; Full time

Job summary

First American in California is seeking an escrow assistant to support the Escrow department with customer service and administrative duties related to residential closings. This entry-level role offers exposure to real estate transactions and clerical operations.

You will handle phones, greet customers, process orders, set up files, deposit funds, and assist with post-closing tasks while following office procedures and compliance standards.

Qualifications

• High School diploma or equivalent.
• No work experience required; entry level position.

Responsibilities

• Answer phones and greet customers, follow up on information for escrow closings.
• Process opening orders, file setup, deposits and post-closing follow-up.
• Assist with funds handling and document distribution per procedures.

Skills

MS Office

Customer service

Detail orientation

Education

High School diploma or equivalent

Tools

MS Office

Job description

Who We Are

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.

Job Level Summary

• This is typically an entry level role
• Associate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team members
• Work is often reviewed for accuracy
• Provide support within a functional area
• Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Essential Functions

Essential Functions Performs routine administrative duties to assist in the escrow process Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files.

Knowledge and Skills/Technology Used

Experience with MS Office suite Strong customer service orientation Detail orientation Excellent verbal/written communication skills Problem solving skills Able to multi-task/organized Able to work in a hectic and time sensitive environment.

Typical Education

High School diploma or equivalent.

Typical Range of Experience

No work experience necessary - entry level position. Experience dealing with the general public or office environment preferred.

Pay Range

Pay Range: $17.68 - $23.56 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.

First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American's success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

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