Typically found in a branch/office setting where the assistant is providing support to the Escrow department by assisting with customer service and administrative duties related to escrow closings. The role may provide general support for a team or partner with an escrow officer, primarily focused on residential transactions.
Essential Functions
- Performs a wide range of administrative duties to gather information and assist in the escrow process
- Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions
- Communicates requirements and other information to clients
- Interprets various agreements as they relate to closing and prepares all documents required for transactions
Knowledge and Skills / Technology Used
- Customer service skills
- Problem solving skills
- Strong organizational skills
- Knowledge of MS Office suite
- Excellent verbal and written communication skills
- Able to maintain professionalism and a positive service attitude at all times
- Strong detail orientation
- Knowledge of company and/or client operating systems
Typical Education
- High School diploma or equivalent
Typical Range of Experience
- 2+ years experience in an escrow related experience
First American offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid sick leave and an employee stock purchase plan, based on eligibility.
First American is an equal opportunity employer in every sense of the term.