Escrow Support Specialist - Customer-Driven Title Services

First American; New Albany (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401k

PTO

Job summary

First American is seeking an Escrow Assistant to support our escrow team in a fast-paced, office-based environment. The role emphasizes customer service, accuracy, and effective communication to move files from opening through closing.

The ideal candidate has 2+ years of escrow-related experience, strong verbal and written communication, and proficiency with MS Office and new software tools. Join a collaborative team committed to exceptional customer experiences.

Qualifications

• 2+ years escrow-related experience preferred.
• Excellent verbal and written communication with customers and teams.
• Detail oriented with strong organizational skills.
• Able to quickly adapt to new software and technologies.

Responsibilities

• Assist in the escrow process, including opening orders and clearing title.
• Communicate with customers regularly during the escrow flow.
• Interpret various agreements related to escrow closings.
• Utilize multiple technologies to support escrow transactions and ensure a positive customer experience.

Skills

Customer service

Verbal and written communication

Detail oriented

Team collaboration

Adaptability to new software

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

First American is seeking an Escrow Assistant to support our escrow team in a fast-paced, office-based environment. The role emphasizes customer service, accuracy, and effective communication to move files from opening through closing.

The ideal candidate has 2+ years of escrow-related experience, strong verbal and written communication, and proficiency with MS Office and new software tools. Join a collaborative team committed to exceptional customer experiences.