Escrow Assistant: Elevate Closings & Customer Experience

firstam; Madison (WI); On-site; USD 26,000 - 33,000; Full time

Job summary

First American is seeking an Escrow Assistant in Madison, WI to support the escrow team in a fast-paced in-office environment. You will assist with opening orders, reviewing title commitments, and clearing title while maintaining excellent customer communication.

The role emphasizes attention to detail, strong organizational skills, and a professional, positive attitude. Experience in escrow and proficiency with MS Office are valued as you help ensure smooth transactions.

Qualifications

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with customers and internal teams.
• Problem solver with strong organizational skills and attention to detail.
• Thrives in a team that delivers beyond customer expectations.
• Knowledge of MS Office suite and ability to adapt to new software quickly.

Responsibilities

• Assist in the escrow process, such as opening orders and reading title commitments.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions and ensure a great customer experience.

Skills

Customer service

Communication

MS Office

Escrow experience

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Job description

First American is seeking an Escrow Assistant in Madison, WI to support the escrow team in a fast-paced in-office environment. You will assist with opening orders, reviewing title commitments, and clearing title while maintaining excellent customer communication.

The role emphasizes attention to detail, strong organizational skills, and a professional, positive attitude. Experience in escrow and proficiency with MS Office are valued as you help ensure smooth transactions.