Escrow Assistant: Detail-Driven Customer Champion

firstam; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package including medical, a

Employee stock purchase plan

Job summary

First American’s Direct division is seeking an Escrow Assistant to join a fast-paced team supporting the escrow group in opening orders, reviewing title commitments, and clearing title while maintaining excellent customer service. The role emphasizes communication with clients and internal teams to ensure smooth transactions.

The position requires strong organizational skills, detail orientation, and familiarity with MS Office.

Qualifications

• Excellent verbal and written communication with both our internal teams and external customers.
• Passion for helping customers while maintaining a professional and positive attitude.
• Problem solver with strong organizational skills and attention to detail.

Responsibilities

• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Work with a variety of technologies to enable escrow transactions and ensure a phenomenal customer experience

Skills

Customer service

MS Office

Communication

Detail oriented

Teamwork

Education

High school diploma

Tools

MS Office

Job description

First American’s Direct division is seeking an Escrow Assistant to join a fast-paced team supporting the escrow group in opening orders, reviewing title commitments, and clearing title while maintaining excellent customer service. The role emphasizes communication with clients and internal teams to ensure smooth transactions.

The position requires strong organizational skills, detail orientation, and familiarity with MS Office.