Escrow Assistant: Customer-Focused Real Estate Support

First American; Madison (WI); Hybrid; USD 25,000 - 34,000; Full time

Job summary

First American’s Direct division seeks an Escrow Assistant to support our escrow team in a fast-paced in-office setting at 3330 University Ave, Ste 310, Madison, WI. You will open orders, review title commitments, and help clear title while staying in regular contact with customers to ensure smooth closings.

The role requires outstanding communication, detail orientation, and proficiency with MS Office. A high school diploma and 2+ years escrow-related experience are preferred, with pay range

Qualifications

• High school diploma or equivalent; 2+ years escrow-related experience preferred.
• Excellent verbal and written communication with customers and internal teams.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Assist in the escrow process: open orders, read title commitments, and clear title as needed.
• Communicate regularly with customers during the escrow flow to manage expectations.
• Interpret agreements relevant to escrow closings and coordinate steps.
• Support a range of technologies to enable escrow transactions and ensure a great customer experience.

Skills

Customer support

Clear communication

Detail oriented

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

First American’s Direct division seeks an Escrow Assistant to support our escrow team in a fast-paced in-office setting at 3330 University Ave, Ste 310, Madison, WI. You will open orders, review title commitments, and help clear title while staying in regular contact with customers to ensure smooth closings.

The role requires outstanding communication, detail orientation, and proficiency with MS Office. A high school diploma and 2+ years escrow-related experience are preferred, with pay range