ERP SaaS Customer Success Manager - Hybrid

Odoo SA; Brisbane (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare and Dental Insurance

401(k) Matching

Paid time off

Chef-prepared lunches

Company-sponsored events

Job summary

A leading ERP software company is seeking a Customer Success Manager based in Brisbane, CA, to develop client relationships and ensure satisfaction. Candidates should have a Bachelor's Degree and proficiency in G-Suite, with a passion for customer success. The role offers a hybrid work model and competitive benefits including healthcare, paid time off, and more. Potential salary ranges from $50,000 to $70,000, with OTE up to $90,000.

Qualifications

• A business-oriented major is a strong plus.
• Have an entrepreneurial spirit and passion for customer success.
• Experience with accounting, manufacturing, inventory, CRM, POS, or E-commerce software is highly valued.

Responsibilities

• Develop and maintain strong relationships with clients.
• Conduct live software demonstrations tailored to customers' needs.
• Communicate customer feedback to internal teams.
• Collaborate with sales team to integrate new clients.
• Identify and address customer needs to uncover growth opportunities.

Skills

Proficiency in G-Suite applications

Understanding of customer renewal/growth life-cycle

Fluency in French

Education

Bachelor’s Degree

Tools

Microsoft Excel

Google Sheets

Job description

A leading ERP software company is seeking a Customer Success Manager based in Brisbane, CA, to develop client relationships and ensure satisfaction. Candidates should have a Bachelor's Degree and proficiency in G-Suite, with a passion for customer success. The role offers a hybrid work model and competitive benefits including healthcare, paid time off, and more. Potential salary ranges from $50,000 to $70,000, with OTE up to $90,000.