ERP-Driven Order & Customer Support Specialist

Insight Global (United States); Austin (TX); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Insight Global in Austin, TX is seeking a Customer Service / Order Management Specialist to support customers through order processing, spare parts, shipments, repairs, and warranties, delivering professional service. The ideal candidate has 2+ years in order processing or customer support and is comfortable learning ERP/CRM systems, with SAP experience preferred and MS Dynamics CRM as a plus.

This role requires collaboration with internal teams to ensure accurate orders and timely resolutions,

Qualifications

• 2+ years of experience in order processing, customer service, or a similar role.
• Experience with order management, ERP, CRM, or similar systems.
• Proficiency with Microsoft Office.
• Experience with SAP strongly preferred.
• Experience with Microsoft Dynamics CRM is a plus.
• Associate degree or higher in Business Administration, Supply Chain, or related field preferred.

Responsabilités

• Process customer orders accurately and efficiently.
• Coordinate spare parts, shipments, repairs, and warranties.
• Provide timely, professional support to customers and internal teams.
• Learn and use ERP and CRM systems to manage accounts.

Connaissances

Order processing

Customer service

ERP systems

CRM systems

Microsoft Office

Formation

Associate degree or higher in Business Administration, Supply Chain, or related field

Outils

SAP

Microsoft Dynamics CRM

Description du poste

Insight Global in Austin, TX is seeking a Customer Service / Order Management Specialist to support customers through order processing, spare parts, shipments, repairs, and warranties, delivering professional service. The ideal candidate has 2+ years in order processing or customer support and is comfortable learning ERP/CRM systems, with SAP experience preferred and MS Dynamics CRM as a plus.

This role requires collaboration with internal teams to ensure accurate orders and timely resolutions,