Customer Experience Specialist - ERP & Order Support

Ideal Industries, Inc.; Sycamore (IL); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Education Reimbursement

Wellness Programs

401k with Company Match

Cash Balance Pension Plan

Vacation

Personal Days

Volunteer Time Off

Holidays

Parental Leave

Job summary

IDEAL Industries, Inc. is seeking a Customer Experience Representative to respond to customer inquiries, support order entry, status updates, returns, and related requests. You will work with internal teams to ensure efficient customer service and accurate order processing.

The role emphasizes strong communication, proficiency with Microsoft Office, and familiarity with ERP/Order Management systems, including Microsoft D365.

Qualifications

• Customer Service and/or Call Center experience preferred.
• Associate degree (A.A.) or equivalent from a two-year college or technical school; one-year related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills
• Proficient in Microsoft Office including Outlook, Word and Excel
• Strong familiarity with ERP or Order Management systems. Prior experience with Microsoft D365 strongly preferred.
• Strong attention to detail and the ability to work with a high-level of accuracy.
• Lean manufacturing experience is preferred

Responsibilities

• Answer customer inquiries on pricing, availability, and order status.
• Enter orders in internal/order management systems and via EDI.
• Collaborate with planners, logistics, and facilities to meet shipping needs.
• Support returns and other customer requests; assist with ongoing process improvements.
• Participate in outbound calling campaigns to support sales.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Education

Associate degree (A.A.) or equivalent

Tools

ERP systems

Microsoft D365

Job description

IDEAL Industries, Inc. is seeking a Customer Experience Representative to respond to customer inquiries, support order entry, status updates, returns, and related requests. You will work with internal teams to ensure efficient customer service and accurate order processing.

The role emphasizes strong communication, proficiency with Microsoft Office, and familiarity with ERP/Order Management systems, including Microsoft D365.