Customer Success & Order Specialist (ERP)

Fagron US; Austin (TX); In loco; USD 38.000 - 54.000; Tempo pieno

Descrizione del lavoro

Fagron US is seeking a customer service professional in Austin, TX to provide excellent support to internal and external customers. The role involves handling inquiries, processing orders in our ERP system, and coordinating with Sales and Operations to ensure accurate order fulfillment.

Ideal candidates will have a high school diploma, 1–2 years in customer service, and strong communication skills. Pharmaceutical or medical device familiarity is a plus, with a team-oriented, detail-driven

Competenze

• Strong customer service experience and communication skills required.
• Experience in medical device or pharmaceutical field preferred.
• Detail-oriented and capable of working independently or in a team.

Mansioni

• Serve as a first point of contact and respond to customer inquiries via telephone or email
• Process orders in our ERP system
• Ensure proper order handling and follow-up with customers
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers
• Verify and update customer data in our ERP system
• Additional duties as assigned

Conoscenze

Customer service

Communication skills

Problem-solving

Team player

Adaptability

ERP navigation

Formazione

High school diploma or equivalent

1–2 years experience in Customer Service

Descrizione del lavoro

Fagron US is seeking a customer service professional in Austin, TX to provide excellent support to internal and external customers. The role involves handling inquiries, processing orders in our ERP system, and coordinating with Sales and Operations to ensure accurate order fulfillment.

Ideal candidates will have a high school diploma, 1–2 years in customer service, and strong communication skills. Pharmaceutical or medical device familiarity is a plus, with a team-oriented, detail-driven