ERP Transformation Lead | Customer Ops & Order Excellence

TEKsystems; Texas; Hybrid; USD 103,000 - 138,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Paid time off

Job summary

TEKsystems is seeking a Customer Service Operations Specialist in Austin, TX for a contract role. You will support customer fulfillment, manage orders, and drive operational excellence across a fast-paced semiconductor environment.

You will lead ERP/SAP transformations, coordinate with Finance, Supply Chain, and Manufacturing, and contribute to continuous improvement initiatives while maintaining high customer satisfaction.

Qualifications

• Experience leading ERP transformation and SAP S/4HANA migrations.
• Global process standardization across multiple regions.
• Enterprise systems integration with stakeholder management.

Responsibilities

• Serve as primary contact for customers on order fulfillment and inquiries.
• Coordinate with internal teams to ensure timely delivery and issue resolution.
• Investigate billing discrepancies and support cash management KPIs.
• Monitor inventory and drive optimization to meet fulfillment goals.
• Participate in process improvements and cross-functional projects.
• Collaborate with Finance, Supply Chain, Sales and Manufacturing teams.

Skills

ERP Transformation & SAP S/4HANA

Global Process Standardization

Leadership & Enterprise Systems

Business analysis

Customer support

ERP system

SAP S/4HANA

Oracle ERP

Job description

TEKsystems is seeking a Customer Service Operations Specialist in Austin, TX for a contract role. You will support customer fulfillment, manage orders, and drive operational excellence across a fast-paced semiconductor environment.

You will lead ERP/SAP transformations, coordinate with Finance, Supply Chain, and Manufacturing, and contribute to continuous improvement initiatives while maintaining high customer satisfaction.