Customer Support Specialist II

Insight Global (United States); Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Insight Global in Austin, TX is seeking a Customer Service / Order Management Specialist to support customers through order processing, spare parts, shipments, repairs, and warranties, delivering professional service. The ideal candidate has 2+ years in order processing or customer support and is comfortable learning ERP/CRM systems, with SAP experience preferred and MS Dynamics CRM as a plus.

This role requires collaboration with internal teams to ensure accurate orders and timely resolutions,

Qualifications

• 2+ years of experience in order processing, customer service, or a similar role.
• Experience with order management, ERP, CRM, or similar systems.
• Proficiency with Microsoft Office.
• Experience with SAP strongly preferred.
• Experience with Microsoft Dynamics CRM is a plus.
• Associate degree or higher in Business Administration, Supply Chain, or related field preferred.

Responsibilities

• Process customer orders accurately and efficiently.
• Coordinate spare parts, shipments, repairs, and warranties.
• Provide timely, professional support to customers and internal teams.
• Learn and use ERP and CRM systems to manage accounts.

Skills

Order processing

Customer service

ERP systems

CRM systems

Microsoft Office

Education

Associate degree or higher in Business Administration, Supply Chain, or related field

Tools

SAP

Microsoft Dynamics CRM

Job description

Job Description

We are seeking a Customer Service / Order Management Specialist to support customers with order processing, spare parts, shipments, repairs, warranties, and general account inquiries. This position will work closely with customers and internal teams to ensure orders are processed accurately, delivery issues are resolved, and customers receive timely, professional support.

The ideal candidate has 2+ years of experience in order processing, customer service, or customer support and is comfortable learning ERP and CRM systems. Experience with SAP is preferred, and Microsoft Dynamics CRM experience is a plus

Skills and Requirements

• 2+ years of experience in order processing, customer service, customer support, or a similar role.
• Experience working with order management, ERP, CRM, or similar business systems.
• Proficiency with Microsoft Office.
• Experience with SAP strongly preferred.
• Experience with Microsoft Dynamics CRM is a plus.
• Associate degree or higher in Business Administration, Supply Chain, or a related field is preferred.-Previous experience with supply chain, parts shipping/receiving, materials planning, purchasing, or product support is a plus.
• Experience supporting customers within the semiconductor, manufacturing, equipment, or technology industry is preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].