Global Order & Inventory Coordinator (ERP/SAP)

Ultimate Staffing; Chandler (AZ); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Ultimate Staffing is seeking an experienced Order Management Specialist to support multinational customers with accurate order processing, inventory coordination, and timely communication. You will act as the primary liaison for inquiries and ensure seamless order entry across ERP and warehouse systems.

Ideal candidates have a background in order management or supply chain, strong communication, and proficiency with Microsoft Office and ERP/WMS platforms, including SAP experience.

Qualificações

• Experience in a similar order management, customer service, account support, or supply chain role.
• Strong commitment to delivering exceptional customer service.
• Ability to identify customer needs and ensure satisfaction with every interaction.
• Excellent communication, organizational, and administrative skills.

Responsabilidades

• Build and maintain strong business relationships with new and existing customers.
• Respond to customer inquiries via email and phone, delivering a high-quality service experience.
• Process incoming customer requests and purchase orders, ensuring accurate entry into internal systems with all required documentation.
• Support the delivery of exceptional customer service at every interaction.
• Collaborate with internal and external teams to resolve issues, expedite orders, and communicate information effectively.
• Perform order entry, order management, stock reporting, and data entry activities across various inventory management systems.
• Compile, analyze, and communicate recurring and ad hoc reports to customers.
• Manage lead times and provide timely communication to customers and internal stakeholders.
• Coordinate with warehouse teams on routine, urgent, and special orders requiring kitting, assembly, or other value-added services.
• Identify, document, and elevate trends, issues, or risks that may impact customer service levels, inventory accuracy, or operational efficiency.
• Develop a strong understanding of company products, warehouse inventory, and customer operating environments.
• Support client-facing teams with information and administrative support to ensure a high level of customer service delivery.

Conhecimentos

Customer service

Order management

Multitasking

Communication skills

Time management

Problem-solving

Microsoft Office

Ferramentas

ERP systems

WMS

SAP

Descrição da oferta de emprego

Ultimate Staffing is seeking an experienced Order Management Specialist to support multinational customers with accurate order processing, inventory coordination, and timely communication. You will act as the primary liaison for inquiries and ensure seamless order entry across ERP and warehouse systems.

Ideal candidates have a background in order management or supply chain, strong communication, and proficiency with Microsoft Office and ERP/WMS platforms, including SAP experience.