ER Registration Specialist - Calm, Compassionate Intake

Community Health Systems, Inc.; Naples (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Community Health Systems, Inc. is seeking an ER Registrar to oversee patient intake and registration in the Emergency Department.

You will gather and verify personal, insurance, and medical information while protecting patient confidentiality and ensuring accurate documentation. You will support insurance verification, explain consents, and communicate with clinical and administrative teams to facilitate efficient department operations.

Qualifications

• Post-secondary education or training in medical office administration preferred.
• Experience in patient registration or front desk roles is a plus.
• Knowledge of insurance verification processes and medical terminology is beneficial.

Responsibilities

• Greets patients and families in a professional and compassionate manner.
• Registers patients for emergency services with required information.
• Verifies patient identity and insurance details; updates records as needed.
• Obtains signatures on consent forms and explains each consent.
• Verifies insurance coverage and eligibility for billing.
• Collects co-pays or deductibles and informs patients of obligations.
• Assists patients with understanding insurance requirements and questions.
• Documents accurately when a patient cannot sign and notes nursing sign-off.
• Identifies proper insurance plan codes for billing and payment.
• Compiles necessary paperwork for quick retrieval of visits.
• Places patient armbands for identification throughout stay.
• Notifies relevant departments of patient arrival and follow-ups.

Skills

Communication

Customer service

Insurance verification

EHR knowledge

Attention to detail

Confidential handling

Interpersonal skills

Calm under pressure

Education

Post-secondary education in medical office administration

Tools

EHR systems

Registration software

Job description

Community Health Systems, Inc. is seeking an ER Registrar to oversee patient intake and registration in the Emergency Department.

You will gather and verify personal, insurance, and medical information while protecting patient confidentiality and ensuring accurate documentation. You will support insurance verification, explain consents, and communicate with clinical and administrative teams to facilitate efficient department operations.