ER Registration Specialist | Patient Access & Records

Merit Health River Oaks; Wells (MS); On-site; USD 18,000 - 28,000; Full time

Job summary

Community Health Systems, Inc. is seeking an ER Registrar to manage patient intake and registration in the Emergency Department.

You will gather and verify personal, insurance, and medical information, ensuring records are accurate and confidential while delivering excellent customer service to patients and families. You will support efficient department operations through accurate documentation, insurance verification, and clear communication with clinical and administrative teams in a

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Responsibilities

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Communication skills

Customer service

EHR systems

Attention to detail

Medical terminology

Registration software

Confidential information handling

Team collaboration

Education

Post-secondary education in medical/healthcare administration

Tools

EHR systems

Registration software

Job description

Community Health Systems, Inc. is seeking an ER Registrar to manage patient intake and registration in the Emergency Department.

You will gather and verify personal, insurance, and medical information, ensuring records are accurate and confidential while delivering excellent customer service to patients and families. You will support efficient department operations through accurate documentation, insurance verification, and clear communication with clinical and administrative teams in a